# Trading Functions Are Disabled

## Trading not possible

**Issue:**

The **trading function** in the **chart context menu** and/or **QuickSetup buttons** are disabled.

<figure><img src="https://2105664868-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSb9KiaeLmZhUGHJdWN19%2Fuploads%2FZB8FUr8b3Pfenu4zHNMT%2Fimage.png?alt=media&#x26;token=ae3419b9-dab1-49c0-8740-cfa3c0b23cac" alt=""><figcaption></figcaption></figure>

**Possible Causes & Solutions:**

✅ **Incorrect Multi-Brokerage Settings**

* Go to **Tools → Settings → Account Connections** and check if your **broker, asset classes, and markets** are correctly activated.

✅ **Not Connected to Your Broker Account**

* Go to **Main → Connections → Connect** and establish the **broker connection**.

✅ **Incorrect Trading Hours or Pauses**

* Check your **trading hours and breaks** in the **Instrument Editor** and **General Settings**.

✅ **Pre- & Post-Market Trading Activated**

* If enabled, adjust **off-market price movements** in **Marketplace Escort** and disable them via the **chart toolbar button**.

***

## **Error When Submitting an Order**

**Issue:**

Your **order is not being sent** to the broker.

**Possible Causes & Solutions:**

✅ **Missing or Incorrect Mappings**

<figure><img src="https://2105664868-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSb9KiaeLmZhUGHJdWN19%2Fuploads%2FYcLW7ircKrkos9N0rtEN%2Fimage.png?alt=media&#x26;token=cb9ff327-ea16-4987-aa1a-22eabb925372" alt=""><figcaption></figcaption></figure>

* If you get a **mapping error**, **re-import mappings**.
* If the **instrument mapping is missing or incorrect**, request it via the **Instrument Editor → Feedback button**.

✅ **Incorrect Tick Size**

<figure><img src="https://2105664868-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FSb9KiaeLmZhUGHJdWN19%2Fuploads%2Fcyl3AoInZzdzjivh1Eos%2Fimage.png?alt=media&#x26;token=4e3e7b13-d6b8-4e2d-98e5-e1634f032b3b" alt=""><figcaption></figcaption></figure>

* If you get a **tick size error**, adjust the **tick size** to match your **broker's settings**.
* Check your **broker's website or reference platform** for correct tick size details.

✅ **Insufficient Account Balance**

* If your **order size exceeds your funds**, deposit money into your **broker account** or **reduce the order size**.

✅ **Unmet Margin Requirements**

* If **margin requirements aren’t met**, deposit funds or **close open positions**.