Trading Functions Are Disabled
Trading not possible
Issue:
The trading function in the chart context menu and/or QuickSetup buttons are disabled.
Possible Causes & Solutions:
β Incorrect Multi-Brokerage Settings
Go to Tools β Settings β Account Connections and check if your broker, asset classes, and markets are correctly activated.
β Not Connected to Your Broker Account
Go to Main β Connections β Connect and establish the broker connection.
β Incorrect Trading Hours or Pauses
Check your trading hours and breaks in the Instrument Editor and General Settings.
β Pre- & Post-Market Trading Activated
If enabled, adjust off-market price movements in Marketplace Escort and disable them via the chart toolbar button.
Error When Submitting an Order
Issue:
Your order is not being sent to the broker.
Possible Causes & Solutions:
β Missing or Incorrect Mappings
If you get a mapping error, re-import mappings.
If the instrument mapping is missing or incorrect, request it via the Instrument Editor β Feedback button.
β Incorrect Tick Size
If you get a tick size error, adjust the tick size to match your broker's settings.
Check your broker's website or reference platform for correct tick size details.
β Insufficient Account Balance
If your order size exceeds your funds, deposit money into your broker account or reduce the order size.
β Unmet Margin Requirements
If margin requirements arenβt met, deposit funds or close open positions.
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