Trading Functions Are Disabled

Trading not possible

Issue:

The trading function in the chart context menu and/or QuickSetup buttons are disabled.

Possible Causes & Solutions:

✅ Incorrect Multi-Brokerage Settings

• Go to Tools → Settings → Account Connections and check if your broker, asset classes, and markets are correctly activated.

✅ Not Connected to Your Broker Account

• Go to Main → Connections → Connect and establish the broker connection.

✅ Incorrect Trading Hours or Pauses

• Check your trading hours and breaks in the Instrument Editor and General Settings.

✅ Pre- & Post-Market Trading Activated

• If enabled, adjust off-market price movements in Marketplace Escort and disable them via the chart toolbar button.

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Error When Submitting an Order

Issue:

Your order is not being sent to the broker.

Possible Causes & Solutions:

✅ Missing or Incorrect Mappings

• If you get a mapping error, re-import mappings.

• If the instrument mapping is missing or incorrect, request it via the Instrument Editor → Feedback button.

✅ Incorrect Tick Size

• If you get a tick size error, adjust the tick size to match your broker's settings.

• Check your broker's website or reference platform for correct tick size details.

✅ Insufficient Account Balance

• If your order size exceeds your funds, deposit money into your broker account or reduce the order size.

✅ Unmet Margin Requirements

• If margin requirements aren’t met, deposit funds or close open positions.