FAQ
Last updated
Last updated
AgenaTrader is developed for Windows and cannot be installed on Mac (Apple). Many customers successfully use virtual machines on Mac (Apple) to run Windows (e.g., Parallels).
We are continuously working to improve AgenaTrader and address any issues. You will be notified via a popup when a new update is available, and we recommend installing it. Only system data will be updated; your personal data (e.g., user directory, workspace, instruments, conditions) will be preserved.
You can easily back up this data. Here you can find information on where your user data is stored and how to back up the user directory.
Once in a while, problems may occur with the connection to a broker or data feed. In most cases, this is due to the connection to the broker or data feed not being correctly established.
It is recommended to check whether you are subscribed to the corresponding service or have opened an account with the relevant provider. Here - depending on the provider - there are often several important tips to take into account (e.g. activating certain functions in the TWS, synchronized settings of the ports and so on). You can find all these notes in the connection guides that we make available for you online.